Privacy & Policy

Columbus Travels & Tours, operated by AL MUMAYAZ INTERNATIONAL BUSINESS LLC. (“Columbus”, “we”, “us”, or “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website (www.columbusarabia.com), use our mobile application, or interact with us through our Travel Experience Center at Waterfront Mall, Muscat, or through any of our social media channels.

By accessing or using any of our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

1. INFORMATION WE COLLECT

1.1 Personal Identification Information

• Full name, date of birth, nationality, and passport/national ID details
• Email address, telephone number, and postal/mailing address
• Payment card details (processed through secure, PCI-DSS compliant gateways)
• Travel preferences, special requirements, and dietary needs
• Immigration and visa-related information where required for bookings

1.2 Technical & Usage Information

• IP address, browser type, operating system, and device identifiers
• Pages visited, links clicked, and time spent on our website and mobile app
• Cookies, beacons, and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from airlines, hotels, car rental providers, tour operators, and other travel partners when you make bookings through our platform, or from social media platforms if you connect your account with our services.

2. HOW WE USE YOUR INFORMATION

We process your personal information for the following lawful purposes:

• To process and manage your travel bookings, reservations, and associated payments
• To communicate booking confirmations, itineraries, and important travel updates
• To issue visas, travel documents, and meet regulatory or government requirements
• To provide customer support and respond to inquiries and complaints
• To personalize your experience and provide tailored travel recommendations
• To send promotional offers, newsletters, and marketing communications (with your consent)
• To comply with legal obligations, prevent fraud, and ensure the security of our services
• To improve our website, mobile application, and overall service quality

3. DISCLOSURE OF YOUR INFORMATION

Columbus does not sell, rent, or trade your personal information to third parties. We may share your information with:

• Airline carriers, hotels, cruise lines, car rental companies, and tour operators strictly for the purpose of fulfilling your booking
• Government and immigration authorities as required by law for visa applications or border control
• Payment processors and financial institutions to complete secure transactions
• Technology and IT service providers who assist in operating our platform under strict confidentiality obligations
• Legal, regulatory, or law enforcement authorities when required by applicable law

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Booking and financial records are retained for a minimum of seven (7) years in accordance with the laws of the Sultanate of Oman.

5. SECURITY OF YOUR INFORMATION

Columbus employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption, secure data storage, restricted staff access, and regular security audits. While we take every reasonable precaution, no electronic transmission or storage system can be guaranteed to be 100% secure.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website and mobile application use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. You may control cookie settings through your browser preferences; however, disabling certain cookies may limit functionality of our services.

7. YOUR RIGHTS

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where we no longer have a legal basis to process it
• Withdraw your consent to marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at: privacy@columbusarabia.com

8. CHILDREN’S PRIVACY

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we may take appropriate steps to delete it.

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via our website or by email. Continued use of our services following notification constitutes your acceptance of the revised Policy.

10. CONTACT US

For questions or concerns regarding this Privacy Policy, please contact:

Columbus Travels & Tours — Data Privacy Officer

Email: info@columbusarabia.com  |  Toll Free: 8000 66666

PO Box 2058, Ruwi, PC 112, Sultanate of Oman