These Terms and Conditions (“Terms”) govern your use of the services, website, and mobile application provided by Columbus Travels & Tours, operated by AL MUMAYAZ INTERNATIONAL BUSINESS LLC. (“Columbus”, “we”, “us”, “our”). Please read these Terms carefully before making any booking or using any of our services.
By making a booking or using our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement, and that you agree to be bound by these Terms. If you are booking on behalf of other travellers, you represent and warrant that you have the authority to accept these Terms on their behalf.
- BOOKINGS AND RESERVATIONS
- All bookings are subject to availability and confirmation by Columbus.
- A booking is confirmed only upon issuance of a written confirmation or booking reference number by Columbus.
- Columbus reserves the right to decline any booking at its sole discretion without providing reasons.
- It is the customer’s responsibility to ensure that all traveller details provided (including passport numbers, names, and travel dates) are accurate. Columbus shall not be liable for losses arising from incorrect information provided by the customer.
- PAYMENTS
- Full payment or the required deposit must be received within the timeframe specified at the time of booking to secure the reservation.
- All prices are quoted in Omani Rial (OMR) unless otherwise stated and are subject to change without notice until full payment is received.
- Columbus accepts payment via credit/debit card, bank transfer, Apple Pay, and other methods made available on our platform.
- Any applicable taxes, service charges, or government levies are the responsibility of the customer unless explicitly stated as inclusive in the quoted price.
- CHANGES AND AMENDMENTS
- Requests to amend a confirmed booking must be submitted in writing to Columbus.
- Amendment fees may be charged by Columbus in addition to any fees imposed by airlines, hotels, or other service providers.
- Columbus reserves the right to make changes to your booking due to circumstances beyond its control (including but not limited to airline schedule changes, force majeure events, or natural disasters) and will endeavour to provide suitable alternatives.
- CANCELLATIONS
- Cancellation requests must be submitted in writing to Columbus at least 72 hours prior to the scheduled service date, unless otherwise specified.
- Cancellation fees will apply as per the specific booking terms, supplier policies, and Columbus’s Refund Policy (see separate Refund Policy document).
- Non-refundable bookings will be clearly identified at the time of purchase.
- Columbus shall not be liable for any losses arising from flight cancellations, delays, or changes made by the airline or other service provider.
- VISA AND TRAVEL DOCUMENTATION
- It is the sole responsibility of the customer to obtain all required visas, travel permits, and valid travel documents before departure.
- Columbus may assist with visa applications as part of its services but does not guarantee visa approvals. Visa fees are non-refundable regardless of the outcome of the application.
- Columbus shall not be liable for denied boarding, deportation, or any costs incurred due to incomplete or invalid travel documentation.
- TRAVEL INSURANCE
Columbus strongly recommends that all customers obtain comprehensive travel insurance covering cancellation, medical expenses, personal accidents, baggage loss, and travel delays. Columbus is not liable for any expenses incurred due to the absence of adequate travel insurance.
- LIABILITY AND LIMITATION
- Columbus acts as an agent for third-party service providers including airlines, hotels, tour operators, and car rental companies. Columbus is not liable for any acts, omissions, or defaults of such third parties.
- Columbus’s total liability to any customer in connection with any claim shall not exceed the total amount paid by the customer for the specific service giving rise to the claim.
- Columbus shall not be liable for any indirect, consequential, or special losses, including loss of enjoyment, loss of profit, or psychological distress.
- Columbus is not liable for any loss or damage caused by events beyond its reasonable control, including acts of God, war, terrorism, strikes, epidemics, or government actions.
- COMPLAINTS
Any complaints relating to Columbus’s services must be raised in writing within 14 days of the completion of the relevant service. Complaints can be submitted to: support@columbusarabia.com. Columbus will acknowledge receipt within 3 business days and endeavour to resolve complaints within 14 working days.
- INTELLECTUAL PROPERTY
All content on the Columbus website and mobile application, including text, graphics, logos, and software, is the exclusive intellectual property of Columbus Travels & Tours / AL MUMAYAZ INTERNATIONAL BUSINESS LLC. and is protected under applicable intellectual property laws. No content may be reproduced, distributed, or used without prior written consent.
- GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the Sultanate of Oman. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of Muscat, Sultanate of Oman.
- AMENDMENTS
Columbus reserves the right to revise these Terms at any time. The revised Terms will be posted on our website and will take effect immediately upon publication. It is your responsibility to review these Terms periodically.
- CONTACT
For queries regarding these Terms, please contact:
Columbus Travels & Tours | Email: info@columbusarabia.com | Toll Free: 8000 66666
